Shipping policy
Shipping Methods and Delivery Times:We offer two convenient shipping methods:
- Express (1-4 Days) + Tracking
- Standard (2-7 Days) + Tracking
Shipping Costs (Express 1-4 Days + Tracking):
- Orders $0.00–$19.99: $12.00 AUD
- Orders $20.00–$198.99: $8.00 AUD
- Orders Over $199.00: Free Express
Shipping Costs (Standard 2-7 Days + Tracking):
- Orders $0.00–$19.99: $7.95 AUD
- Orders $20.00–$69.99: $5.95 AUD
- Orders Over $100: Free Standard
Shipping Zones:While our base is in Australia, we extend our services to customers in several countries, including the United States, the United Kingdom, and New Zealand.
Order Processing Time:We are committed to prompt order processing during our regular business hours.
Tracking and Notifications:To keep you informed, we provide tracking information through email or phone notifications for all orders.
Returns and Exchanges:Your satisfaction is of utmost importance to us. We offer a 30-day return/exchange policy for items in their original, unused condition. Return delivery costs are the responsibility of the buyer.
Lost or Damaged Shipments:If your order is lost or arrives damaged, please don't hesitate to contact us at info@chairtipsaustralia.com.au . We will promptly investigate and address the issue.
Multiple Shipments:For simplicity and convenience, we consolidate all items into a single package for each order.
Holidays and Non-Business Days:We operate during standard business hours, ensuring minimal impact on shipping schedules during holidays or weekends.
Contact Information:If you have any questions or require assistance regarding shipping, please reach out to us at info@chairtipsaustralia.com.au .
Policy Updates:Our shipping policies may undergo revisions to better serve you.
